Testimonials
Success Stories
HENO Success Story
Flex Physical Therapy & Sports Medicine
Testimonial Summary:
Flex Physical Therapy has experienced tremendous success since implementing HENO, what they call an exceptional electronic medical records (EMR) system, over a year ago. The CEO of Flex Physical Therapy has expressed that the team at HENO, has displayed exceptional responsiveness and in his opinion developed a truly outstanding product. The user-friendly dashboard allows for easy monitoring of weekly progress, ensuring that no tasks slip through the cracks. Therapists are delighted with the system’s simplicity, resulting in improved documentation quality.
The quick text function is particularly impressive, significantly expediting processes. Moreover, HENO has not only boosted productivity but also increased monthly revenue by over $10,000 through enhanced billing and collections. The EMR’s transformative impact on clinic management has delighted Mike’s team, who now oversees three clinics effortlessly. Tracking metrics, managing visits, authorizations, and therapist documentation have all become seamless tasks, thanks to HENO. Mike expressed immense gratitude to Katie, Jeff, and the entire HENO team for introducing such an amazing EMR and hoped that more clinics could benefit from this exceptional solution.
HENO Success Story
Physio Physical Therapy and Wellness
Testimonial Summary:
Chris Taylor, the owner of Physio Physical Therapy and Wellness in Asheville, North Carolina, has been delighted with the transformative impact of HENO since adopting the system. The decision to switch to HENO stemmed from the desire to replace inefficient and disparate systems with a unified solution. Concerns regarding speed during the transition from paper to electronic medical records were quickly alleviated as the onboarding process was smooth and the HENO team provided exceptional support, promptly addressing any inquiries. Chris was particularly impressed by the team’s responsiveness and their consistent commitment to customer satisfaction. The time-saving benefits and seamless integration within HENO have significantly streamlined operations for the entire staff, eliminating the need for multiple systems and data entry.
Chris highly recommends HENO to fellow private practice owners, emphasizing its speed, efficiency, and specialized design for outpatient physical therapy. The exceptional customer support, willingness to implement suggestions, and unique features such as automated productivity reports, audit logs, a cash-based store, and a marketing module have further solidified HENO as an invaluable tool. By eliminating inefficiencies and double data entry, HENO has saved Chris’ practice substantial time and resources, enabling a focus on patient care and business growth. Chris considers HENO the single most important implementation in their practice and urges others to experience its user-friendly interface and comprehensive capabilities through a demo.
HENO Success Story
Vivian Physical Therapy
Testimonial Summary:
Jeremy Sutton, a physical therapist from Vivian, Louisiana, shares his HENO customer success story. Seeking a local and reliable solution, Jeremy joined HENO in January 2018 to overcome challenges with remote billing and regain control of his business. HENO offered an in-house EMR and billing system at an affordable price, allowing Jeremy to stay informed and manage his practice effectively. The onboarding process, guided by the HENO support team, was seamless and informative. They provided comprehensive support on billing, marketing, scheduling, and the EMR system, ensuring a smooth transition for Jeremy. HENO’s exceptional customer support remained consistently available, promptly addressing his questions and providing helpful solutions. With HENO, Jeremy regained full control over his practice, easily accessing billing information and confidently interacting with patients. He wholeheartedly recommends HENO for its comprehensive capabilities, cost-effectiveness, and outstanding customer support. HENO was the missing link that transformed his practice, giving him peace of mind and allowing his business to thrive.
HENO Success Story
Synergy Physical Therapy & Wellness
Testimonial Summary:
Joe decided to switch to HENO to overcome the challenges of a disjointed system that relied on paper, spreadsheets, and separate schedulers. The ability to access and input information seamlessly, along with having everything in one place, such as visits, cancellations, upcoming appointments, and collections, made a significant difference. Joe highly recommends HENO to other PT practice owners due to its exceptional customer service, continuous product improvement, and integrated billing features. He believes it’s a valuable investment that saves time, eliminates manual tracking, and provides key business metrics efficiently.
As an outpatient ortho practitioner, Joe believes HENO is suitable for any type of physical therapy practice. The cost-effectiveness of the monthly fee is justified by the time savings and the convenience of having integrated billing and comprehensive data analysis tools. Without HENO, Joe would still be struggling with disorganized operations, lacking insights into key business metrics. He encourages others to make the change and assures them that they won’t be disappointed. Joe considers HENO to be the solution to overcome disconnection and inefficiency in managing a physical therapy practice, and he wholeheartedly endorses it.
